Terms of service

By shopping with Treacle & Thyme you agree to these terms. They set out how we accept orders, take payment and deliver your food.

Prices are shown in pounds sterling and include VAT. We may change prices, but never after you have placed an order and received a confirmation.

We deliver across the UK and to selected countries in Europe. Standard UK delivery is £4.95, next-day delivery is £7.95, and delivery is free on orders over £45.

Food is packed by hand in our Bristol kitchen. Once a parcel is with the courier we cannot control delays, but we will always help you chase it.

You can return any unopened, non-perishable item within 14 days of delivery for a refund. Anything damaged or wrong is replaced free within 7 days of delivery.

Nothing in these terms affects your statutory rights as a consumer.

The Tasting Box is a one-off box at £29, with delivery included. Each selection changes with the seasons, so the contents of a box are a surprise.

Unopened boxes can be returned within 14 days of delivery, like any other non-perishable item.

These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales.