Policies
Delivery and returns
Everything we send is packed by hand in the Bristol kitchen. Here is what delivery costs, when it arrives and how returns work.
Last updated 1 October 2026
Policies
Everything we send is packed by hand in the Bristol kitchen. Here is what delivery costs, when it arrives and how returns work.
Last updated 1 October 2026
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| Method | Cost | Arrives |
|---|---|---|
| Standard delivery | £4.95 | 2 to 3 working days |
| Next-day delivery | £7.95 | Order by 2pm, Monday to Friday |
| Free UK delivery | Free over £45 | 2 to 3 working days |
Hampers can carry a gift note and a preferred delivery date. Write both in the order note at checkout and we will hand write the card and time the dispatch so it arrives on or just before the day.
Unopened, non-perishable items can be returned within 14 days of delivery for a refund. Contact us with your order number and we will send instructions and arrange a collection where needed.
Fresh and perishable food cannot be returned unless it arrived damaged or wrong.
Anything damaged or wrong is replaced free within 7 days of delivery, including the delivery cost. Send us a photo and your order number and we will sort it out straight away.